I love Cath Kidston stuff sooo much. I read her catalogue over and over again. I even had 'to visit a Cath Kidston shop' as part of my 101 in 1001!
So imagine my delight when I had the opportunity to buy my (heavily pregnant) sister a nappy bag from Cath Kidston! She could share my love too and even pass it on to her unborn child.
The delight, alas, was short lived. Four failed payments (on their behalf, not mine!), three emails, two lost credit card details and I'm still not sure if the item has been dispatched. Whilst always polite I find the customer services somewhat inadequate. I wrote an email of complaint but stressed how much I loved the CK brand and was disappointed with the service.
Come on Cath, you can do better than this!